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Privacy Policy of Syntralink.com

Last updated: January 17, 2024

1. Read carefully

2. What Personal Information We Collect

3. How We Use Such Personal Information

4. How We Share Personal Information

5. Where Do We Store Personal Information?

6. Personal Information of Users of Users

7. Use of Cookies and Other Third-Party Technologies

8. Syntralink's Comunications

9. User Rights Regarding Their Personal Data

10. Questions and Complaints

11. Data Retention

12. Security

13. Third-Party Sites

14. Public Forums and User Content

15. Updates and Interpretation

Syntralink.xyz pays the utmost attention to the privacy of its visitors and users. To this end, this Privacy Policy ("Privacy Policy") describes how Syntralink.xyz, along with its affiliated companies worldwide ("Syntralink", "we", "our", or "us") may collect, use, and share user Personal Information and outlines your rights in relation to such Personal Information. 

This Privacy Policy applies to all Syntralink users, including non-registered visitors, registered users, and premium users (collectively, "Users", "you", or "your") and to all Syntralink services, including our websites (including www.syntralink.xyz and its subdomains, the "Site"), web applications ("Syntralink Apps"), mobile applications ("Mobile Apps") and related services (collectively, the "Services"). This Privacy Policy is not intended to replace the terms of any other contract entered into with us, nor any rights you may have under other applicable data protection laws.

Users are encouraged to read this policy and ensure they fully understand our practices regarding Personal Information before accessing or using our Services. If, after reading and fully understanding this Privacy Policy, you object to our practices, you should immediately leave this site and cease any further use of our Services. If you have any questions or concerns about this Policy, please contact us here.

2.1. User Information: To provide our Services, we must collect Personal Information about an identified or identifiable individual ("Personal Information"). We collect the Personal Information provided to us by the user, based on their use of the Services and from other sources. The types of Personal Information we collect are as follows:

Data provided by the user. When the user registers for our Services, purchases and/or registers domain names, uses one of our Services; and/or when they contact us directly through any communication channel (for example, Syntralink.xyz support tickets, email), they may provide us with Personal Information, such as name, email address, phone number, Personal Information related to payment details (for Users with Paid Services), Personal Information entered in communications with us, and Personal Information contained in scanned identity documents (such as identity card, driver's license, passport, or official company registration documents).

Information we collect during the use of the Services. When the user visits, downloads, and/or uses one of our Services, we may collect aggregated Personal Information about usage, such as Visitor and User navigation and online path activity (click-stream) on the Services, session heatmap concentrations and page scrolls, non-identifiable Personal Information regarding the Visitor or User's device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time data, etc.

Information we collect from other sources. We may receive Personal Information about the user from third-party sources, such as i) security service providers, fraud detection and prevention operators, for example, to help us identify and exclude users associated with fraud, ii) social media platforms, when the user logs in or registers using their social media account, we may receive Personal Information from that service (e.g., username, basic profile Personal Information), and in some cases, we may collect Personal Information from lead enhancement companies, aimed at improving our service offerings; iii) advertising and marketing partners to monitor, manage, and measure our advertising campaigns.

2.2. Information of Users' Users We may also collect Personal Information relevant to visitors and users of the sites or services of our Users ("Users of Users"), exclusively for our Users and on their behalf (as described in more detail in Paragraph 6).

#InShort

To provide our Services, we collect Personal Information about our Users.

Such Personal Information consists of data from the user during their visit or use of our services, data we automatically collect, and data we collect from other sources.

We use the user's Personal Information for the following purposes:

1. To provide and manage the Services;

2. To develop, customize, expand, and further improve our Services, based on the preferences, experiences, and common or personal difficulties of Users;

3. To provide ongoing customer support and technical assistance to our Users;

4. To contact our Users in case of generic or personalized service communications and promotional messages (as detailed further in Paragraph 8);

5. To help us update, expand, and analyze our records to identify new customers;

6. To facilitate, sponsor, and offer special contests, events, and promotions, determine participant eligibility, monitor performance, contact winners, and assign prizes and benefits;

 

7. To analyze our performance and marketing activities;

8. To generate aggregated statistical data and other aggregated and/or deduced Personal Information, which we or our business partners can use to provide and improve our respective services;

 

9. To provide professional assistance to the user, only upon their request;

 

10. To strengthen our data protection and fraud prevention capabilities; and

 

11. To comply with all applicable laws and regulations. 

 

We may use techniques such as "machine learning" (referred to as "automated decision-making" in European legislation) to help us improve our services. When we use machine learning, we follow one of the following procedures: (i) we still involve a human in the process (so that it is not fully automated); or (ii) we use machine learning in ways that do not have significant privacy implications (for example, to reorder the display of apps when visiting the Syntralink.xyz App Market).

 

We may also use machine learning to help us monitor, identify, and suspend accounts that spread spam or engage in other abusive or fraudulent activities.

1. We will use the user's Personal Information only for the purposes indicated in Paragraph 3, where:

2. Our use of Personal Information is necessary for the execution of a contract or to fulfill obligations necessary for the conclusion of a contract with the user (for example, to provide them with a site builder, to provide customer support and technical assistance);

3. Our use of Personal Information is necessary for the pursuit of legitimate business interests and purposes (for example, to maintain and improve our Services and Syntralink.xyz's effectiveness by identifying technical issues), provided that it is done proportionately and respecting the user's privacy rights.

We may share the user's Personal Information with service providers and third parties (or otherwise grant them access) only in the following ways and under the following circumstances:

4.1 Third-Party Service Providers: Syntralink.xyz has partnered with a number of selected service providers, whose services and solutions complement, facilitate, and enhance ours. These include server hosting and co-location services, communications and content delivery networks (CDN), data and cybersecurity services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third-Party Service Providers").

Syntralink.xyz may share the following categories of Personal Information with Third-Party Service Providers for business purposes:

  • Identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.

  • Commercial Personal Information, such as Personal Information regarding products or services purchased, obtained, or considered.

4.2 Law Enforcement, Requests, and Legal Duties: Syntralink.xyz may disclose or otherwise grant access to all categories of the User's Personal Information described in this Privacy Policy under a legal obligation, such as a subpoena, judicial proceeding, search warrant, court order, or in compliance with applicable laws, if we believe in good faith that such conduct is required by law, with or without prior notice to the User.

4.3 Protection of Rights and Safety: Syntralink.xyz may share all categories of the User's Personal Information described in this Privacy Policy if we believe in good faith that this contributes to protecting the rights, property, or personal safety of Syntralink.com, any User, a User of Users, or the general public, with or without prior notice to the User.

4.4 Syntralink.xyz Subsidiaries and Affiliates: We may share the User's Personal Information internally with our group companies for the purposes described in this Privacy Policy. For example, we may share the User's Personal Information with our U.S. subsidiary, to facilitate the provision of our Services to the User (and to Users of Users). The sharing of Personal Information from Syntralink.xyz subsidiaries and affiliates based in the European Union, the United Kingdom, and Switzerland with Syntralink.xyz subsidiaries based outside these regions can only occur within an approved transfer mechanism, such as the applicable Standard Contractual Clauses.

4.4 In Connection with a Change in Corporate Control: Additionally, in the event of a change in corporate control of Syntralink.xyz or any of its affiliates, for example, through merger, acquisition, or substantial purchase of its assets, the User's Personal Information may be shared with the parties involved in such an event.

4.5 Upon Explicit Request: Syntralink.xyz Services allow the User, through various techniques, to interact with and utilize various third-party services, products, and tools to enhance their websites or mobile platforms, including third-party applications and widgets offered through the Syntralink.xyz Site (including the Syntralink.xyz App Market), eCommerce payment service providers, third-party designers working on the User's site, etc. (collectively “Third-Party Services"). When the User interacts with such Third-Party Services, they may access and process the User's Users' Personal Information collected through websites or mobile platforms. In such circumstances, Third-Party Services may collect Personal Information from the User's Users. 

For example, Social Media Features: Our services include certain social media features, widgets, and single sign-on functionalities, such as the “Connect with Facebook” or “Sign in with Google” functions (“Social Media Features”). These Social Media Features may collect Personal Information of Users of Users, such as identifiers like name, alias, unique personal identifier, online identifier, Internet protocol address, email address, or other similar identifiers. The Social Media Features are hosted by third parties or directly on our Services. 

Syntralink.xyz does not control and is not responsible for the actions or privacy statements of Third-Party Developers; therefore, the User's use of any Third-Party Service is at their own risk. We recommend that Users review any privacy policies related to a Third-Party Service and seek any necessary clarifications from such Third-Party Service before deciding to install and/or use their services.

#InShort

We may share our Users' and Users of Users' Personal Information with various third parties, including certain service providers and law enforcement officials.

Personal Information may be shared only in compliance with this policy.

5.1 Syntralink.xyz processes data of individuals located around the world and may transfer the User's Personal Information outside of their country. The security, privacy, and confidentiality of our Users are our highest priority, and that is why Syntralink.xyz conducts a selection process that includes an evaluation of privacy laws in those countries, to ensure they have strong data protection laws.

5.2. The User's Personal Information is controlled by Syntralink.xyz Ltd. in Israel, which is deemed by the European Commission to offer an adequate level of protection for the Personal Information of residents in EU Member States.

5.3. When we transfer the Personal Information of Users residing in Europe, the United Kingdom, or Switzerland to a location outside of Europe, we ensure that (i) there is a level of protection deemed adequate by the European Commission or (ii) the applicable Standard Contractual Clauses are in place (i.e., the applicable form of the Standard Contractual Clauses for the transfer of personal data to third countries under Regulation (EU) 2016/679 of the European Parliament and of the Council as of June 4, 2021, available here, as well as the ICO’s International Data Transfer Addendum to the European Commission's Standard Contractual Clauses version B 1.0, in force since March 21, 2022, revised at Section 18 of the mandatory clauses).

When Syntralink.xyz transfers Personal Information from the EU to a third country not deemed adequate for data protection by the European Commission, Syntralink.xyz ensures that additional measures are taken to comply with European data protection laws.

Syntralink.xyz may collect, store, and process certain Personal Information of Users of Users ("Users of Users' Information"), exclusively on behalf and upon the instructions of our Users. For example, each of our Users may import their email contacts from third-party services such as Gmail, or otherwise collect and manage them through their respective User Site. Such contacts are then stored at Syntralink.xyz, on behalf of the User.

For these purposes, Syntralink.xyz acts as and will be considered a "Processor" of such Users of Users' Information and not a "Controller" (as both terms are defined in the General Data Protection Regulation of the European Union ("GDPR") of such Users of Users' Information.

Users who control and manage such User Sites will be considered "Controllers" of the Users of Users' Information and are required to comply with all applicable laws and regulations regarding the collection and control of such Users of Users' Information, including all privacy and data protection laws in all relevant jurisdictions.

The processing of Users of Users' Personal Information will occur within the territory of the European Union, Israel, or a third country, territory, or one or more specific sectors within that third country which the European Commission has decided to ensure an adequate level of protection, and such processing and transfer will comply with the Data Processing Addendum for users (“DPA”). Any transfer to or processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission must occur within an approved transfer mechanism, as further specified in the DPA.

The User is responsible for the security, integrity, and authorized use of the Users of Users' Personal Information and for obtaining all consents and authorizations as well as communicating the rights of the data subjects and fair processing notices required for the collection and use of such Personal Information.

Syntralink.xyz cannot provide legal advice to Users or Users of Users, and therefore recommends that they publish and maintain clear and comprehensive privacy policies on their User Site, in compliance with applicable laws and regulations, and ensure that all Users of Users carefully review these policies and, to the extent required by applicable law, accept them.

For more information on how Syntralink.xyz manages the Personal Information of Users of Users (for example, regarding any specific communication to be provided to Users of Users and/or consent to be obtained from them), see the following Paragraphs 4, 11, and 12.

If you are a visitor, user, or customer of one of our Users, please read the following carefully: Syntralink.xyz has no direct relationship with the individual Users of Users whose Personal Information it processes. If you are a visitor, user, or customer of one of our Users and would like to make requests or inquiries regarding your Personal Information, please contact the User directly. For example, if you want to access, rectify, amend, or delete inaccurate Personal Information being processed by Syntralink.xyz on behalf of our Users, please direct your request to the corresponding User (who is the "Controller" of such data). If Syntralink.xyz is requested by our Users to remove the Personal Information of Users of Users, we will respond to such requests promptly, subject to verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise specified by our User, we will retain the Personal Information of Users of Users for the period indicated in the following Paragraph 11.

#InShort

Syntralink.xyz may conduct the collection and processing of Personal Information regarding Users of Users.

This is exclusively on behalf and upon instructions of the same.

Our Users are solely responsible for the Personal Information of Users of Users, as well as for its legality, security, and integrity.

Syntralink.xyz has no direct relationship with the Users of Users. If you are a User of User, please contact directly the owner of the Syntralink.xyz site.

We and our Third-Party Service Providers use cookies and similar technologies (“Cookies”) to provide our Service and ensure its proper functioning, to analyze our performance and marketing activities, and to personalize the user's experience.

Please note that we do not modify our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether to accept them and how to remove them. Most browsers can be set to notify you if you receive a cookie, or you can choose to block cookies with your browser.

#InShort

We and certain third-party services may use cookies and similar tracking technologies within our services.

These technologies are primarily used for purposes of stability, security, functionality, performance, and advertising.

Syntralink.xyz may share the User's Personal Information with third parties (or otherwise grant them access) only in the following ways and under the following circumstances:

8.1. Promotional Messages: We may use the User's Personal Information to send them promotional content or messages via email, SMS, notifications on our platform, commercial nature calls, and similar forms of communication from Syntralink.xyz or our partners (operating on behalf of Syntralink.xyz) through such means.

If you do not wish to receive such promotional messages or calls, you can notify Syntralink.xyz at any time or follow the unsubscribe or termination instructions contained in each promotional communication received.

8.2. Service and Billing Messages: Syntralink.xyz might also contact the user in case of important information related to the Services or their use. For example, we may send the user a communication (through one of our available means) if a particular Service is temporarily suspended for maintenance; respond to support requests or emails; send reminders or alerts regarding upcoming payments or delays in payments for ongoing or future subscriptions; report abuses regarding the User Site; or communicate substantial changes to our Services.

It is important that the user is always able to receive these messages. For this reason, they will not be able to opt out of receiving these Service and Billing Messages, unless they cease to be a Syntralink.xyz User (which can be done by deactivating their account).

#InShort

We may send the user promotional messages and content. The user can opt out of receiving promotional messages simply by contacting us or unsubscribing.

We may also contact the User with service-related messages or content related to billing. The user will not be able to opt out of receiving these messages.

For Syntralink.xyz, it is imperative that every User can exercise control over their Personal Information. Therefore, depending on the use of the Syntralink.xyz Services, the User may have the right to request access, receive copies, update, modify, delete, transfer some of their Personal Information to another service, limit, or object to certain uses of their Personal Information (for example, for direct marketing purposes).

 

Moreover, when the User's consent is required for the processing of their Personal Information (for example, for direct marketing), the User can revoke their consent at any time, and such revocation will have immediate effect.

If one of these rights is exercised, Syntralink.xyz will not require a payment that exceeds the necessary and will continue to provide the same level of service.

Before fulfilling the request, we may ask the user for additional information to confirm their identity and for security reasons. We reserve the right to charge a fee where permitted by law (e.g., in case of an unfounded or excessive request).

The User has the right to lodge a complaint with the supervisory authority at any time, however, we invite them to contact us first to attempt a resolution.

Please note that the definitive deletion of the Syntralink.xyz account also entails the deletion of all Personal Information related to it from the Syntralink.xyz databases. After completing this procedure, it will no longer be possible to use the Syntralink.xyz Services, the User account and all related data will be permanently removed, and Syntralink.xyz will not be able to restore the account or recover its data in the future. If the user contacts our support channels in the future, the system will not recognize their account, and the support staff will not be able to locate the deleted account.

If you have any questions or concerns regarding the collection, use, or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, we invite you to contact us: our contact details are provided at the end of this document.

Our data protection officer team will review your complaint and determine whether a violation has occurred and any actions to be taken, if applicable. We take every privacy complaint seriously and will make every reasonable effort to resolve your complaint promptly and in accordance with applicable law.

You have the right to lodge a complaint with the supervisory authority at any time, however, we encourage you to contact us first to attempt an amicable resolution.

#InShort

The user has the right to lodge a complaint at any time with the national data protection authority. We encourage the user to contact us to attempt a preliminary resolution.

We may retain the user's Personal Information (as well as the Personal Information of Users of Users) for as long as the User Account is active, as indicated in this Privacy Policy, or as otherwise necessary to provide our Services.

We may continue to store Personal Information even after deactivation of the User Account and/or cessation of use of any particular Service, to the extent reasonably necessary to fulfill legal obligations, resolve disputes involving our Users or Users of Users, prevent fraud and abuse, enforce signed contracts, and/or protect our legitimate interests.

In determining the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risks of unauthorized use or disclosure of the data, the purposes for which we process it, as well as the applicable legal requirements.

#InShort

We may retain the user's Personal Information for as long as their account is active and for as long as necessary (for example, we may need to keep it longer to fulfill a legal obligation or to protect our interests).

Syntralink.xyz has implemented security measures aimed at protecting the Personal Information that the user shares with us, including physical, electronic, and procedural measures. Among other things, we offer secure HTTPS access to most areas of our Services; the transmission of sensitive payment information (such as credit card numbers) through our dedicated purchase forms is protected by an industry-standard SSL/TLS encrypted connection; we also maintain regular PCI DSS (Payment Card Industry Data Security Standards) certification. Furthermore, we periodically monitor our systems for possible vulnerabilities and attacks and are constantly seeking new methods and Third-Party Services to further enhance the security of our Services and the protection of the privacy of our Visitors and Users.

Despite the measures and efforts put in place by Syntralink.xyz, we cannot and do not guarantee the absolute protection and security of the user's Personal Information, the Personal Information of Users of Users, or any other data uploaded, published, or otherwise shared with Syntralink.xyz or anyone else. Therefore, we urge the user to set complex passwords for their User Account and User Site and to avoid providing us with sensitive Personal Information whose disclosure could result in substantial or irreparable harm.

Moreover, as some areas of our Services are less secure than others (for example, setting a "public" request instead of "private" in the support forum or navigating on a non-SSL page) and because email and instant messaging are not recognized as secure forms of communication, we advise the user to refrain from sharing Personal Information in any of these areas or through any of these methods.

#InShort

Syntralink.xyz places great importance on the security of its customers' Personal Information and strives to the best of its ability to protect it.

However, as we cannot guarantee absolute protection, we urge the User to be cautious, set a complex password for their account, and avoid sending sensitive information that, if disclosed, could cause serious harm.

Our Services may contain links to other websites or services. We are not responsible for the privacy practices of such websites and services. Therefore, we urge users to be cautious when leaving our Services and to review the privacy policies of each website and service they visit before providing their Personal Information. This Privacy Policy does not apply to such third-party sites and services accessible via links.

Our Services offer publicly accessible blogs, communities, and support forums. Users should be aware that any Personal Information they post in these areas can be read, collected, and used by others who access them. To request the removal of your Personal Information from our blogs, communities, or forums, please contact us. In some cases, we may not be able to remove your Personal Information from these areas. For example, if you use a third-party application to post a comment (e.g., Facebook's social plugin application) while logged into your profile with that third party, you will need to log in to that same application or contact your provider if you want to remove the Personal Information that you posted on that platform.

In any case, we recommend not posting Personal Information (by any means) that you do not wish to make public.

Users who upload any content to their User Account, publish it on their User Site, and/or transmit it in any other way as part of using any of our Services, do so at their own risk and peril.

We have implemented appropriate security measures to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access User Content, and we are not responsible for bypassing any privacy settings or security measures you or we have placed on the User Site (including, for example, password-protected areas on the User Site). Users acknowledge and agree that even after removal by you or us, copies of User Content may remain visible in cached and archived pages, or if third parties (including Users of Users) have copied or stored such User Content. For clarity, it is advised not to upload or publish information that you do not wish to be made public.

We reserve the right to update this Privacy Policy in accordance with applicable laws and to reflect changes to our personal information collection, use, and storage practices.

Regarding any updates to the Privacy Policy, we will, as required by applicable law, inform the user, request their consent, and/or take any other necessary measures. We encourage users to periodically visit this page for updated information on our privacy practices. Unless otherwise indicated, our current Privacy Policy applies to all information we hold about the user and Users of Users, in relation to our Syntralink.xyz Site, Syntralink.xyz Apps, Mobile Apps, and other Services.

All headings, captions, or paragraph titles contained herein, as well as all explanations or summaries in the right column labeled “#InShort”, are provided for convenience only and do not in any way define, explain, or expand upon the paragraphs or provisions of this document, nor are they in any way legally binding.

This Privacy Policy is written in English and may be translated into other languages for convenience only. The user can access and view other language versions by changing the language settings of the Syntralink.xyz Site. In case of any discrepancy between a translated (non-English) version of these Terms of Use and the respective English text, the provisions of the English version shall prevail and be deemed conclusive.

#InShort

This policy may be subject to changes at any time. We will communicate changes to the User as required by applicable law.

Only the left column is legally binding (this column is included solely for clarity).

Translated versions (non-English) of these Terms are provided solely for convenience.

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